FAQ
Shipping & Orders
How much does shipping cost?
How much does shipping cost?
Shipping fees depend on the destination country. For detailed information, please visit our dedicated shipping page.
Do you ship internationally?
Do you ship internationally?
Yes, we deliver worldwide. However, please note that there may be a few countries we’re currently unable to serve due to restrictions.
Can I have my order delivered to a pick-up point?
Can I have my order delivered to a pick-up point?
We don’t offer the option to choose a pick-up location during checkout. If the delivery attempt fails (e.g., no one is home), the courier might leave your parcel at a nearby pick-up point.
Please don’t enter a pick-up point as your delivery address — we won’t be able to redirect or resend the package if it becomes undeliverable as a result.
How do I track my order?
How do I track my order?
Once your package is on its way, you’ll receive an email with tracking details. You can also check the progress of your order anytime via our order tracking page.
Can I make changes to my order after placing it?
Can I make changes to my order after placing it?
To ensure the fastest possible dispatch, we start processing your order right away. This means that once your order has been submitted, it can no longer be modified.
Returns & Exchange
What are the return conditions for MR KNOKKE products?
What are the return conditions for MR KNOKKE products?
Our goal is for you to feel great about every purchase. If something doesn’t meet your expectations, you can request a return within 14 days of delivery through our Exchanges & Returns page. Items must be in original condition with tags still attached to be eligible.
We encourage thoughtful shopping habits, as frequent returns have an environmental impact.
If you experience a quality issue or require a repair, don’t hesitate to contact us here.
How do I return or exchange a product?
How do I return or exchange a product?
It’s quick and simple. To begin a return or exchange, go to the Exchanges & Returns page and enter your order number along with your postal code. Just follow the steps provided.
We offer free returns and exchanges in the Netherlands, Belgium, Germany, Switzerland, France, Austria, Denmark, and Spain.
If you run into any difficulties or can’t complete the process online, feel free to email us at contact@mrknokke.com.
I’ve sent back my item — what’s next?
I’ve sent back my item — what’s next?
Once your return request has been submitted, you’ll receive a return label or barcode by email. After we’ve received your package, we’ll process your return as quickly as possible.
- For refunds, the payment will be credited back to your account within 10 business days.
- For exchanges, your replacement items will be shipped as soon as we’ve received the originals.
You’ll receive an email confirmation once your return has been fully handled.
Payments & Discounts
What payment options are available?
What payment options are available?
We accept a variety of secure payment methods, including major credit cards (MasterCard, Visa, American Express), PayPal, Bancontact, Apple Pay, Google Pay, Shop Pay, iDEAL, and EPS.
Please note that the available payment options may differ based on your location at checkout.
Are there any discount codes or special offers?
Are there any discount codes or special offers?
New to MR KNOKKE? Join our newsletter and enjoy a 10% welcome discount on your first purchase.
We occasionally share exclusive offers and limited-time deals with our community — make sure to subscribe so you don’t miss out.
Products
Where can I purchase MR KNOKKE items?
Where can I purchase MR KNOKKE items?
You can shop our full range of products exclusively through our official website.
What materials are used in MR KNOKKE products?
What materials are used in MR KNOKKE products?
We carefully choose premium materials for every piece, including organic cotton and recycled fabrics.
For detailed information on the fabric and its sustainability credentials, visit the "Materials & Sustainability" section on each product page.
Where are MR KNOKKE clothes manufactured?
Where are MR KNOKKE clothes manufactured?
All our garments are made in Portugal by trusted partners we've worked with for years. We place great importance on craftsmanship and maintaining strong, transparent relationships with our manufacturers.